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ChecklistUnited KingdomAustralia

The subscription checklist for the UK and Australia.

One flow, two markets, a clear review record. Use it with your product team and advisers, and keep the screen, the customer step, the market and the open question together.

Key takeaways

  • Review one flow at a time, from the offer to the confirmation email.
  • The UK subscription regime is expected January 2027; Australia's rules apply from 1 July 2027.
  • Save each observation with its screen, date and provision, then recheck after every release.

The rules side by side

Five checks, each with the UK and the Australian rule next to each other.

1Before sign-up

UK · Expected January 2027

DMCC Part 4 Chapter 2: review the future pre-contract information duties and implementing rules. Expected January 2027; recheck after every release.

AU · From 1 July 2027

ACL section 48D: check covered subscription disclosures, including introductory pricing. From 1 July 2027; recheck after every release.

2Full price and extras

UK · In force since April 2025

DMCC section 230: mandatory charges and total price. CCR regulation 40: express consent to additional payments.

AU · From 1 July 2027

ACL section 48A: per-transaction charge disclosure beside the base price, where applicable.

3Trial and renewal

UK · Expected January 2027

Review reminder timing, cooling-off information and transition from an introductory offer under the subscription framework.

AU · From 1 July 2027

Record the introductory period, recurring amount and price steps under the applicable subscription disclosures.

4Cancellation

UK · Expected January 2027

Review a straightforward route to end a covered contract and the applicable notices, scope and exceptions.

AU · From 1 July 2027

ACL section 48F: review the cancellation route, including online cancellation for covered subscriptions entered into online.

5Evidence and recheck

UK · After every release

Keep the source screen, provision, assessment confidence and reason. Compare the changed flow after every release.

AU · After every release

Keep observations separate from judgement under the general prohibition. Record confidence, reasons and the next check.

Check your flow

Work through it, screen by screen.

Tick what you have checked and export your record. Recheck the same points after every release.

Show questions for
0 of 15 checked

Your record: each check becomes a row with screen, date, market, provision, confidence and next check.

1Before sign-up

2Full price and extras

3Trial and renewal

4Cancellation

5Customer choices

6Consent

How to run it in one session

Choose one sign-up, renewal or cancellation flow. Agree the account state and device, remove personal data from examples and record what is visible at each decision. This checklist supports review; your advisers determine the applicable legal requirements.

Keep the record useful

For each row, record the screen, date, market, relevant provision, finding confidence, recommended change, owner and next check. Missing access or evidence stays an explicit limitation. Recheck the same scope after every release.

Sources and scope

Page updated: 7 October 2026. Applicability, exclusions and transitional arrangements need assessment by your advisers. Review the flow after every release.

Questions teams ask

What should we do with what we find?

Keep each observation with its screen, date and market, share the record with your advisers, and recheck the same screens after every release. If you want a second pair of eyes, bring the flow to a walkthrough.

How long does one flow take to check?

Plan one working session per flow: walk it, save each screen and fill in the record. App flows and account states take longer.

Which flow should we start with?

The one most customers use. For subscriptions that is usually sign-up, then cancellation; for retail, the checkout.

About the author

Tobias Reittinger

Tobias Reittinger

Founder of Flowlane

My research examines how digital nudges influence decisions in user interfaces. With Flowlane, I apply that perspective to customer flows.

Published at IEEE S&P, ACM CHI (Honorable Mention) and USENIX SOUPS.

More about Tobias →

Keep reading

20-minute walkthrough

Bring one flow.
We walk it before the call.

  • 20 minutes
  • Reviewed before the call
  • No system access
  • The two steps worth a look first, with the screen they sit on
  • The rule each one touches, in the UK or Australia
  • Where your flow sits against the sector benchmark, for you only
What the 20 minutes look like →
Step 1 of 2Next: pick a time
Which flow should we look at? · optional, pick one
Opens our booking calendar. Under a minute, no cost, no system access.