01 · Finding
The fee first appears at payment.
Offer A$89Payment A$96
Processing fee A$7
Both screens saved with the date, the device and the rule they touch.
AUSTRALIA · UNFAIR TRADING RULES
Clearer prices.A clearer way out.
Prepare pricing, sign-up and online cancellation for the rules from 1 July 2027, with rechecks after every release.
20 minutes. No installation or internal system access.
shop.example/checkout/payment
Payment summary
- Wireless headphones
- A$89
- Processing fee
- A$7
- Total
- A$96
From 1 July 2027 · unfair trading rules
Until 31 December 2026 · design-partner terms
What applies, and whenUse cases
Where should we look first?
Start with the price, the commitment or the way out.
Order total
ItemA$89
FeeA$7
TotalA$96
Checkout, booking and fees
From 1 July 2027Find transaction fees missing beside the base price.
Explore checkout reviewsFirst monthA$19
ThenA$49/month
Sign-up and renewal
From 1 July 2027Make the price after an introductory offer clear.
Explore subscription reviewsYour plan
Account settings
Cancel plan
Help and support
- Account
- Cancel
- Confirmation
Cancellation and exit
From 1 July 2027Follow the online exit through to confirmation.
Explore cancellation reviews§ The general prohibition on manipulative or obstructive conduct applies across all three.
How Flowlane works
Follow the flow. Find what needs attention.
Follow a late processing fee back to the first advertised price.
Your team makes the change. Flowlane rechecks.
Example checkout
The same finding, through all four steps.
Offer
Wireless headphones
A$89
Silver · Qty 1
Payment
Order summary
ItemA$89
Processing feeA$7
TotalA$96
Flowlane finding
The processing fee first appears at payment. Review where the total becomes clear.
Benchmarks · Australia
How Australian flows do today.
4 reports · 98 flows walked
Online retail
9 of 21 checkouts advertise a delivery offer or discount and keep the conditions a click or scroll away.
Travel and ticketing
6 of 32 booking flows add a fee that was not shown next to the first price.
Subscription boxes
10 of 16 sign-up flows show the plan price without the delivery charge added to each order.
Telcos and ISPs
6 of 11 sign-up flows run online, but cancelling means a call, chat or email.
Documented evidence
Find it. See the evidence.
Observed
Choose your plan
Start today.
A$19
First month
Subscription terms
After the first month
A$49/month
Flagged by FlowlaneThe sign-up shows A$19. The A$49 monthly price appears only in the terms.
Suggested change
Choose your plan
Start today.
Proposed by Flowlane· UI changeA$19
First month
A$49/month
After that
Show the introductory price and the price that follows together, before the customer joins.
Your review record
From finding to recheck, in one record.
Every finding keeps its evidence, the next action and the recheck together.
Explore an example record →02 · Next action
Show the A$96 total on the offer.
Product & design
Draft the revised offer
Legal & compliance
Assess the context
Your team
Implement and release
One shared next action. Your team implements, your advisers assess the rule.
03 · Recheck
After release 14: the total is shown on the offer.
Offer A$96Payment A$96
✓ Same entry point, same device. Added to the record.
After every release we walk the same point again and compare it with the finding.
Illustrative example.
What applies, and when
Ready before 1 July 2027. And for every release after.
New unfair trading rules start on 1 July 2027. Build the baseline before then, then recheck the same points after every release.
Read the Australian rules →Build the baseline
- ✓Review pricing, sign-up and cancellation
- ✓Save each screen with its date
- ✓Agree an owner for each change
Unfair trading rules
- ✓Fair customer choices s 28B
- ✓Fees beside the price s 48A
- ✓Subscription terms ss 48B to 48D
- ✓Online cancellation s 48F
FAQ
Useful answers about the Australian rules.
What changes, what you can check yourself, and where Flowlane helps.
Prefer to start on your own?
Use the Australian checklist →
The rules
What changes in Australia on 1 July 2027?
New unfair trading rules start: a general prohibition on manipulative or obstructive conduct, per-transaction fees shown beside the base price, clearer subscription terms including introductory prices, and an online way to cancel subscriptions started online. Your advisers assess which parts apply to your business. Recheck after every release.
How do findings relate to the Act?
Each finding names the rule it touches: the general prohibition on manipulative or obstructive conduct, the rules on per-transaction charges, or the subscription rules on disclosure, price steps and online cancellation. Mechanical points are reported as facts about the screen; judgement points carry a confidence level and a reason.
What happens after 1 July 2027?
The rules keep applying to every release you ship. Rechecks run on a schedule or when your team ships, so you can check the affected flow again after every release.
What your team can do now
Where should we start?
With the flow most customers use, usually checkout, then sign-up and cancellation. Walk it as a customer on mobile and desktop, save every screen and note where fees, price steps and the way out appear.
What should we look for in our own flows?
Fees that first appear after the advertised price, introductory prices without the price that follows, and subscriptions started online that cannot be ended online. The Australian checklist lists the questions for each step.
How Flowlane helps
What happens in the 20-minute walkthrough?
Bring a flow or screenshots. We review the evidence and agree a next action. Broader scope is agreed separately.
What will our team receive from a review?
A record of the affected step, evidence, suggested change and evidence gaps. Deliverables are agreed beforehand.
Do you need access to our systems?
No installation or internal access. Behind a login, use an authorised test account or screenshots within the agreed scope. Remove sensitive information.
What if a flow cannot be fully reviewed?
We identify what was observed and what remains unverified. An unavailable screen, a blocked step or missing information stays visible as a limitation. Assessments under a general prohibition involve judgement, reported with a confidence level and a reason. The absence of a finding is not proof that the entire flow is clear. This helps your team decide what further evidence or review is needed.
How is Flowlane priced?
Annual plans, priced by the flows we cover and how often we check. We talk it through in the walkthrough.